Last updated: 30 July 2026
This Refund Policy applies to Bali Privilege Club memberships sold by PT BALI PRIVILEGE SATU through https://baliprivilegesclub.com/ or directly by our authorised team.
1. Change-of-mind cancellation within three business days
You may request cancellation and a refund within three business days after payment if:
- the membership has not been used to obtain or attempt to obtain a partner discount or privilege;
- the physical or digital card has not been transferred, copied, shared or resold; and
- you provide the information reasonably needed to locate and verify the purchase.
This is a voluntary change-of-mind policy offered by Bali Privilege Club.
When a refund is approved, the membership and all associated physical or digital credentials will be cancelled. A physical card already received may need to be returned or surrendered. Reasonable return or delivery costs may be deducted only where permitted by law and clearly explained to you.
2. Why ordinary change-of-mind refunds end after three business days
Membership provides time-limited personal access to privileges across a network of independent partners. A physical or digital card can be presented directly to partners, and not every redemption can be verified by Bali Privilege Club in real time.
For that reason, after three business days we normally cannot offer a refund merely because the member changed their mind, did not use the membership, changed travel plans, found a different offer or did not achieve an expected level of savings.
This restriction applies only to ordinary change-of-mind requests. It does not remove the legal rights described below.
3. Problems with the card, order or service
The three-business-day change-of-mind limit does not apply where a remedy is required by law. Contact us if:
- you paid but the membership or card was not supplied;
- the card or digital credential does not work because of an issue attributable to us;
- you received the wrong card or membership term;
- the product or service materially differs from the offer confirmed at purchase;
- a physical card is damaged before or during delivery;
- the delivery materially differs from the agreed timing;
- you were charged more than authorised or charged more than once; or
- another refund, replacement, correction or remedy is required under applicable Indonesian law.
Depending on the circumstances, we may correct the error, reactivate or replace the membership, replace a physical card, extend the term, or provide a full or partial refund.
For online transactions, requests involving error, non-conformity, delivery timing, hidden defect, damage or other circumstances protected by Government Regulation No. 80 of 2019 may be submitted within the mandatory period provided by law, including the applicable minimum period of two business days from receipt of the goods or services. This statutory protection is not shortened by the three-business-day voluntary policy.
4. Partner goods and services
Bali Privilege Club membership gives access to partner privileges. It does not itself sell or supply the restaurant meal, hotel stay, treatment, rental, tour or other product purchased from an independent partner.
Refunds for a partner's goods or services are normally handled by that partner under its own terms and applicable law. We will reasonably assist where the complaint concerns whether a listed Bali Privilege Club privilege was honoured.
5. No guaranteed savings
A membership fee is not refundable solely because:
- the member used few or no partner offers;
- the amount saved was lower than expected;
- a preferred partner had no availability;
- the member failed to present the card before ordering, booking or payment; or
- the member did not comply with a clearly disclosed partner condition.
This section does not apply where the Website or order confirmation contained materially inaccurate or misleading information or where applicable law requires a remedy.
6. How to request a refund
Send the request through either channel:
- Email: baliprivilegeclub@gmail.com
- WhatsApp: +62 853-3808-8701
Include:
- your full name;
- order or membership number;
- purchase date;
- payment confirmation;
- reason for the request; and
- photographs or other evidence where relevant.
We may request reasonable additional information to verify the purchase and prevent fraud. We will not request unnecessary payment-card credentials or passwords.
7. Refund method and timing
Approved refunds will normally be returned to the original payment method. If that is not technically possible, we will agree a reasonable alternative with you after verifying the account holder.
We will initiate an approved refund as soon as reasonably possible and normally within seven calendar days after approval. Banks, card networks and payment providers may require additional processing time outside our control.
Delivery charges are refunded where delivery was not completed, the wrong item was delivered, the card was damaged before receipt, or the law otherwise requires it. Completed delivery charges may be non-refundable for a voluntary change-of-mind cancellation, where permitted by law.
8. Fraud and abuse
We may reject a voluntary refund request where there is reliable evidence that the membership was used, shared, copied, resold or obtained through fraud. We will not use this section to deny a remedy for a genuine defect, non-delivery, incorrect charge or other right protected by law.
9. Contact and complaints
If you disagree with a refund decision, reply with the additional information you want us to consider. You may also use any consumer dispute resolution or court remedy available under Indonesian law.